Quality assurance

A company is only successful in the long run if it is better able than its competitors to offer products and services that sufficiently meet the quality-relevant interests of potential customers. Such interests are, for example: Usability of a product, adherence to delivery deadlines, technical service, value for money, safety, environmental compatibility and resource conservation. The effective satisfaction of these interests requires efficient quality management. In connection with the establishment of a corresponding quality assurance system, there are a number of company-neutral aspects as well as a large number of company-specific ones. The former are laid down in international specifications (ISO 9000 family of standards) and national standards (EN ISO 9000 series), the latter usually in company-specific quality manuals according to ISO 9000.